Questions, answered

Start from your sleeping position: both layers in for side sleeping, one layer for back, none for front. Then judge it after three or four nights rather than the first, because a neck that has been propped wrong for years does not settle immediately.

Yes, the whole thing, on a cold gentle cycle. Wash two at a time so the drum stays balanced, tumble on low, and give it a shake before it goes back on the bed.

The face fabric holds heat while your skin is warm and gives it back as you cool down. It will not feel like a cold pack. What it does is take the edge off the swing that wakes people in the small hours.

Match the name: a Standard case fits the Standard pillow, Queen to Queen, King to King. The case is cut a little longer than the pillow so the envelope flap can fold back and hold it in.

The fill is synthetic and hypoallergenic, and because the whole pillow washes, dust does not build up the way it does in a pillow you can only spot clean.

Lab testing put the support holding past three years. In practice, the sign to replace it is the fill no longer springing back after a wash, and by then most pillows are long gone.

Every order is placed and shipped through Amazon, where the current price, stock and delivery date are live. The buttons here open the exact listing.

There is a 90-night comfort guarantee, and returns run through Amazon. Keep the packaging for the first couple of weeks in case it goes back.