Our verdict
Shape retention is where this Serta stands apart: 47 buyers bring it up and 94% are positive, the best split of any topic in its pool. That helps give it a complaint profile of 8.3 and an overall 7.4, seventh of 53.
Fit range is the low part at 5. Serta names no sleep position on the pillow itself, and you cannot change its height.
Suits
- Sleepers who want a medium pillow that keeps its shape
- Anyone who washes pillows often and wants the whole thing in the machine
- People avoiding foam and feathers
Think twice if
- You need to adjust height for a side or stomach position
- You plan to buy six to save money
Buyer ratings
What 754 buyers say
Buyers give the Medium Soft Bed Pillow 4.4 out of 5 from 754 ratings. Adjusted for pool size, the Medium Soft Bed Pillow averages 4.39, with 10% of its ratings at one or two stars.
- 5 star72%
- 4 star11%
- 3 star7%
- 2 star5%
- 1 star5%
Topics buyers raise most
- Quality225 mentions: 89% positive, 11% negative
- Softness173 mentions: 79% positive, 21% negative
- Comfort134 mentions: 93% positive, 7% negative
- Support74 mentions: 77% positive, 23% negative
- Value for money64 mentions: 84% positive, 16% negative
- Sleep quality55 mentions: 91% positive, 9% negative
- Shape retention47 mentions: 94% positive, 6% negative
- Fluffiness31 mentions: 87% positive, 13% negative
Of 754 ratings, 72% are five stars and 10% are one or two. After quality, softness is the topic buyers raise most, 173 times, and about one in five of those comments is negative. Support follows the same line at 77% positive across 74 mentions.
Comfort and sleep quality both clear 90% positive. Fluffiness, a smaller topic at 31 mentions, lands at 87%.
Fill and feel
DuraLOFT polyester inside a 400-thread-count cotton shell
Serta fills the pillow with 100% DuraLOFT polyester and calls the feel medium, plush yet supportive. A queen holds 34 ounces of fill and a king 44. Around the edge runs a 2-inch gusset, which the maker credits with the pillow's structure and its resistance to flattening.
Broad shoulders and side sleeping call for more height. In that case, look at the Firm version sold on the same page in queen and king pairs.
Care
Washer and dryer for the whole pillow
Serta says the pillow is fully machine washable and safe to tumble dry, and care and cover scores the maximum 10. If you sweat at night, that beats a foam pillow, where only the cover comes off for washing.
Value
Why the six-pack is the worse deal
A queen two-pack costs $49.99, or $25 a pillow, close to the $25 median for down alternative. Buy the queen six-pack at $149.97 and you pay $23 a pillow, so more pillows cost you more each. King follows suit: $30.00 apiece in a pair, $27 in a six-pack.
Cheaper fiber pillows rank close by. The JOLLYVOGUE Down Alternative Pillows, Set of 4 scores 7.5 at $9.25 each, and the Utopia Bedding Hotel Pillows, Set of 4 scores 7.2 at $7.62. Our down alternative roundup ranks the whole fiber group.
Returns
A Serta name, but returns go back to the seller
Serta Simmons Bedding licenses the name. A pillow bought from a retailer goes back to that retailer, there is no pillow trial, and the warranty on licensed pillows is available on request with no term stated. The OEKO-TEX line refers to the facility and carries no certificate number.
Sizes and prices
Sizes, packs and prices
| Option | Size | Pillows | Price | Per pillow | Buy |
|---|---|---|---|---|---|
| Firm Queen(Pack of 2) | Queen | 2 | $44.99 | $22.50 |  |
| Queen (Pack of 6) | Queen | 6 | $149.97 | $25 | |
| Queen(Pack of 2) | Queen | 2 | $49.99 | $25 | |
| Firm King(Pack of 2) | King | 2 | $53.99 | $27 | |
| King(Pack of 2) | King | 2 | $59.99 | $30 | |
| King (Pack of 6) | King | 6 | $179.97 | $30 | |
The score
How the 7.4 adds up
Six parts, the same weights for every pillow on this site. The full method, with the formula for each part, is on our scoring page.
| Part | Weight | Score | From |
|---|---|---|---|
| Buyer satisfaction | 35% | 7.3 | 4.4 stars from 754 ratings, adjusted 4.39; 10% one or two stars |
| Complaint profile | 20% | 8.3 | 13.6% of fault-type topic mentions are negative |
| Fit range | 15% | 5.0 | fixed fill, 2 sizes |
| Materials & proof | 10% | 6.0 | Maker states OEKO-TEX |
| Care & cover | 10% | 10.0 | Whole pillow machine washable |
| Value | 10% | 8.6 | $25 per pillow against a $25 median for down alternative fiber |
Alternatives
Other down alternative fiber pillows
JOLLYVOGUE Down Alternative Pillows, Set of 4
Down alternative fiber
7.5$9.25 per pillow
Utopia Bedding Hotel Pillows, Set of 4
Down alternative fiber
7.2$7.62 per pillow
JOLLYVOGUE Hotel Collection Pillows, Set of 4
Down alternative fiber
7.2$8.25 per pillow
JOLLYVOGUE Cooling Firm Pillows
Down alternative fiber
7.1$10.50 per pillowSame brand
More from Serta
The Medium Soft Bed Pillow is one of 6 Serta pillows we score. Who makes the Medium Soft Bed Pillow, and what the trial and warranty say, is on the Serta brand page.
Questions
Questions about the Serta Medium Soft Bed Pillow
Will the Serta Medium Soft pillow go flat on you?
Buyers mostly say no: 94% of the 47 who mention shape retention are positive, and the maker credits the 2-inch gusset. If anything bothers you, the counts point to softness, not shape.
Should you buy the Serta six-pack to save money?
No. At $23 a pillow in queen, the six-pack costs more per pillow than the $25.00 two-pack.
